Refund policy

Exchange & Return Policy

At Weartho, we strive to ensure you are completely satisfied with your order. Please read our policy carefully to understand your options regarding exchanges and returns.

For all return or exchange queries, please reach out to us at support@weartho.in.

1. The 7-Day Request Window

• All exchange and return requests must be reported to us within 7 calendar days of delivery (including the date of delivery shown by the courier partner).
• Exchange or return requests will be processed only once per order.

2. Size Exchanges & Incorrect Items

• Free Size Exchanges: If you receive a product with a size fitting issue or receive an incorrect item, you can request an exchange within 7 calendar days.
• No Extra Charges: We will arrange a reverse pickup from your delivery address at no extra cost to you.
• No Refunds for Size Issues: We do not offer monetary refunds for size or fit preferences. Your item will be exchanged for another size or product of equal value.
• Product Upgrades: If you choose to exchange your item for a higher-valued product, the remaining price difference must be paid online prior to dispatch.

3. Refunds (Defective Products Only)

• Monetary refunds are issued exclusively in genuine cases of defective or damaged products delivered to you. We do not offer refunds for size issues, fit preferences, or change-of-mind.
• Claiming a Defect Refund: To initiate a claim, email support@weartho.in within 7 days of delivery with your Order ID, a description of the defect, and clear photographs/videos of the damaged item.
• Verification: If our inspection reveals that the damage occurred due to customer misuse, handling, or alteration, the refund request will be rejected.
• Exceptional Non-Defect Returns: In rare, exceptional cases where a return is approved for a non-defective item (where the correct order was delivered accurately), a flat fee of ₹100 will be deducted from your final refund to cover logistics and reverse pickup costs.
• Refund Timeline & Method: Approved refunds will be processed within 5 to 7 business days following receipt and inspection of the returned item at our facility. Credits will be issued to the original bank account/payment method used during purchase or to a verified bank account provided by you.

4. Mandatory Conditions for Return & Exchange To qualify for an exchange or refund, returned items must strictly meet the following criteria:

• Original Condition: Items must have original tags/stickers attached, be folded neatly, and be safely packaged to prevent transit damage.
• Unused & Unwashed: Products that show signs of wear, usage, or washing will not be accepted.
• Sale & Discounted Items: Products purchased during a sale or with discount codes are non-refundable and final sale.

5. Color Variations & Damaged Deliveries

• Color Discrepancies: Minor variations in color or design print may occur due to screen brightness, studio lighting, or display settings. These minor differences do not qualify as product defects.
• Tampered Packages: Please inspect the outer packaging upon delivery. Do not accept any courier packages that appear physically damaged, tampered with, or opened.