Refund policy

Return & Refund Policy

At Weartho, customer satisfaction is important to us. We want you to shop with confidence, knowing that if something isn’t right, we’re here to help. This Return & Refund Policy outlines the conditions, process, and timelines for returns, exchanges, and refunds.


1. Return Eligibility

We accept returns for eligible products under the following conditions:

To qualify for a return:

  • The return request must be initiated within [X DAYS] of receiving your order
  • The product must be unused, unwashed, and in its original condition
  • All original tags, labels, and packaging must be intact
  • The product must not show signs of wear, damage, or alteration by the customer
  • Proof of purchase or order confirmation must be provided

Weartho reserves the right to reject returns that do not meet these eligibility criteria.


2. Non-Returnable Items

For hygiene, customization, or operational reasons, certain products may not be eligible for return or refund, including:

  • Customized or personalized products
  • Final sale or clearance items
  • Gift cards or promotional items
  • Products damaged due to misuse, improper handling, or normal wear and tear
  • Items returned without original packaging or tags

Please review product details carefully before placing your order.


3. Return Timeframe

Customers must request a return within [X DAYS] from the date of delivery.

Return requests submitted after this timeframe may not be eligible unless the product is damaged, defective, or incorrect.


4. How to Initiate a Return

To request a return, exchange, or report an issue, please contact us at:

[EMAIL ADDRESS]

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photos/videos (if item is damaged, defective, or incorrect)

Our team will review your request and provide next steps.


5. Refund Process

Once your returned item is received and inspected:

If approved:

  • Refunds will be processed to the original payment method
  • Refunds may take up to [REFUND PROCESSING TIME] depending on your payment provider or bank

Important:

  • Original shipping charges (if applicable) may be non-refundable unless the return is due to our error
  • Refund timelines may vary based on banking/payment gateway systems

You will be notified once your refund has been approved or declined.


6. Exchange Options

We may offer exchanges for eligible items in cases such as:

  • Wrong size
  • Damaged product
  • Defective item
  • Incorrect item received

Exchange Conditions:

  • Subject to stock availability
  • Exchange requests must be made within [X DAYS]
  • Items must meet return eligibility standards

If a replacement product is unavailable, a refund or store credit may be offered.


7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

Please:

  • Contact us within [X DAYS] of delivery
  • Share clear photos/videos of the issue
  • Keep all original packaging

Once verified, we will work to provide:

  • Replacement
  • Exchange
  • Refund

at no additional cost to you where applicable.


8. Return Shipping Costs

Customer Responsibility:

  • Customers may be responsible for return shipping costs unless the return is due to:
    • Damaged product
    • Defective item
    • Wrong item shipped

Weartho Responsibility:

  • If the issue is due to our mistake, we may cover or reimburse return shipping costs where applicable.

We recommend using a trackable shipping method, as Weartho is not responsible for lost return shipments.


9. Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, it may not be eligible for cancellation and will fall under the return process instead.


10. Policy Updates

Weartho reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be reflected on this page.


11. Our Commitment

At Weartho, we believe trust matters just as much as style. We aim to make every shopping experience fair, transparent, and customer-friendly while maintaining product quality and operational integrity.